Thank you for shopping with SOU・SOU!!
We accept payment through Paypal. You may also checkout without an account, click here to read how.
Phone orders can be paid via credit card, please call us at (415)525-8654.
Please see our About Shipping page for delivery details.
We charge sales tax for all purchases shipped to California addresses according to Federal and State guidelines. We will gladly handle any disputes or discrepancies, and refund you the difference via Paypal after the item is shipped.
If you are not entirely satisfied with your purchase, SOU・SOU San Francisco will gladly accept returns or exchanges within 14 days of purchase. Item(s) must be in original, unwashed, and unworn condition; an original receipt is required for all returns and exchanges. A refund will not be issued if this criteria is not met. Additionally, we do not accept returns/exchanges nor give refunds for items damaged by improper care and/or cleaning. All socks, insoles, sales items, and special orders are final sale.
※Exchanges and returns are not applicable to item(s) purchased at our locations in Japan and/or sousounetshop.jp due to currency and policy differences. Returns/exchanges must therefore be processed through SOU SOU Japan.
Please email us at
for returning or exchanging procedure.
If all the conditions for a return/exchange are met, a refund for the merchandise and taxes will be given, however shipping and handling for the delivery will not be refunded unless the item is defective. (Note: all other requirements for returns/exchanges apply to defective items.)
Refunds will be issued with the same payment method that was used in the original transaction.
If you have placed an Internet or phone order that you wish to change or cancel, please contact Customer Service at 415-525-8654 12pm-6pm PST Mon-Sun. If your order has already shipped, you must return the item(s) within 14 days of purchase. Only after we receive the item(s) back in original selling condition will we issue a refund. You will receive a full refund for the value of the merchandise only (including applicable tax); shipping and handling will not be refunded.
SOU・SOU San Francisco is committed to keep your privacy safe. This website uses SSL to send and receive data safely over the internet. SSL is a data encryption system to protect your privacy. When you order or purchase products from SOU・SOU San Francisco, you may be required to give us your contact info, such as your name or email address. We use this information only to fulfill your order and for other internal purposes. We maintain administrative, techinical and physical safeguard to protect against unauthorized disclosure, use, alteration and destruction of the personal information in our possession.